Service & Info

Access to the Festival Island is only possible with a valid festival wristband; access to the camping areas is only possible with a valid camping wristband & a valid festival wristband. When the festival area opens, Festival Tickets and Camping Tickets can be exchanged for valid wristbands at the wristband exchange containers/ticket counters at each access control to the camping areas. Holders of forged or invalid tickets will not be admitted to the festival grounds and will be subject to police investigation. Purchase tickets only at our official ticketshop or at the ticket counters on site. No festival wristbands will be issued at the entrances to the festival island!
VISITORS WITH DAY TICKET
The entrance and exit to the festival is exclusively and ONLY at the entrance of bridge B1 to the Festival Island.
For day visitors: there is no possibility of re-entry after leaving the Festival Island.
Garbage Deposit
We will charge €10 garbage deposit in the ticket price.
FRI & SAT:
At our garbage deposit stations at the festival entrances B1, P2 and B3 we can activate your wristband when you hand in your garbage bag.As soon as your wristband has been activated - you can come to our Money Return Station on the festival island at the merch tent. Here we will be happy to exchange your garbage deposit for you.
SUN:
In addition to the garbage stations at Festival entrances B1, B3, P2 (11:00AM-08:00PM), the wristband exchange containers (P3, P4, P7, P8) (11:00AM-06:00PM) can also be used. The garbage deposit is also available as usual at the merch tent.
MON:
Here you can hand in garbage bags and redeem garbage deposits at all wristband exchange containers from 08:00AM-11:00AM.
Opening times:
Festival & Camping Wristband Exchange
Our Wristband Exchange counters are:
Counter P2 Vibez Village
Counter Hochseilgarten
Counter B1
Wednesday
Advance camping fee applies: 8 am - 10 pm at the counter P2 Vibez Village / Hochseilgarten / B1
(Camp access with festival and camping wristband throughout)
Thursday
8 am - midnight at the counter P2 Vibez Village / Hochseilgarten / B1
(Camp access with festival and camping wristand throughout)
Friday
8 am - midnight at the counter P2 Vibez Village / Hochseilgarten / B1
(Camp access with festival and camping wristband throughout)
Saturday
10 am - 8 pm only at the counter P2 Vibez Village
(Camp access with festival and camping wristband throughout)
Sunday
10 am - 8 pm only at the counter P2 Vibez Village
(Camp access with festival and camping wristband throughout)
Opening times:
Box Offices on site (according to availability)
Wednesday
Advance camping fee applies: 8 am - 10 pm at the counter P2 Vibez Village
Thursday
8 am - midnight at the counter P2 Vibez Village
Friday
8 am - midnight at the counter P2 Vibez Village
Saturday
10 am - 8 pm only at the counter P2 Vibez Village
Sunday
10 am - 8 pm only at the counter P2 Vibez Village
Day Tickets only available on the respective day and ONLY at counter B1.
P2-Vibez Village
Here you will find a breakfast offer, the Shower and Sanitary Camp, a freee water tap station, Infopoint, including "notice board", lost & found, current program infos, as well as a small shop where you can buy this and that (toiletry articles, condoms etc.).
LOST & FOUND
During the festival there will be lost & found counter at the P2 (Infopoint).
Opening hours:
Thursday – Sunday: 9 am - 12 am
Monday: 9 am - 12 pm
After the festival the found or respectively handed in items will be passed on to the lost property office of the city of Cologne.
Tel.:+49 (0)221 – 221 0
SWIMMING AREA
Swimming is prohibited in the entire lake except for the open-air swimming area BLACK FOOT BEACH! (subject to charges)
https://www.blackfoot.de/
CASH POINTS / ATM
ATM machines can be found at the Zielturm (on the festival island), as well as at Service Center P2.